WE WILL TRY OUR BEST TO MAKE SURE THE PRODUCTS SHIPPED TO OUR CUSTOMERS ARE IN THE BEST CONDITION.
Please check the package before you sign for. If the product is not in good condition, please do not sign for it. Then please ask some certificate (such as the picture of the damaged goods) from express company, and contact us immediately. We will contact the express company to deal with it. We are not responsible for item lost, content damaged after signed for.
We have a 100% Satisfaction, 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be used to a maximum of 12ft and accompanied with a clear explanation of the product issue, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@PhenixFilm.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@PhenixFilm.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.